We supply operation manuals for the individual operator who wants to update or begin a new project.
With our years of experience we are able to compose new manuals for each property as it comes along, annuals may take from one week to one month. This all depends on your requirement, and for a large resort or hotel could take over four months to set up and comply with your individual operation.
Where we can help
* Preparation of budgets
* Pre-opening budgets
* Pre-opening expenses budgets
* Organization charts for pre opening evaluation
* Organization charts for the first year of operations
* Marketing tools / and information/ manuals
* Collaterals, printing, stationery and art work assistance
* Property re-evaluation in terms of operations
* Restaurant evaluation and re-evaluation
* Guest house re-evaluations
* FF & E lists for pre-opening
* Assistance in contacting suppliers for all equipment
* Working independent of your purchasing teams
* Wine suppliers and wine list preparation
* Menu engineering and planning
* Menu costing
* Recruitment assessment on all your proposed candidates with a separate interview at our office with a full back ground check
Senior Management / Selection
Incorrect assessments can be made due to a variety of reasons such as time pressure or family influence. We can take over that responsibility,and our suggested way of selection is for the client to take the first interview and let us do the second with a fuller background check.
Evaluation and ability check will be made in full to reveal their full potential. We look at strengths and ability to work with customers as the main evaluation along with stability in previous employment.
Operational conceptual manual
This covers the evaluation and planning of the concept and logistical attributes that would fit the establishment or restaurant. How, why, when and what, will be the main key questions asked, and from this we can create a detailed run of the operation as a first draft for discussion. We will ensure the manual stays on track with practical solutions to even the most difficult questions.
Hospitality as we see it
We have prepared our own version of how hospitality staff at front of house should act and present themselves to the guest at all times.
We take a full week with you at your establishment, talking and observing each front of house section as well as telephone operators and customer contact departments, housekeeping, engineering etc.
We utilize the “Thai Hospitality” as our guide line. This can be introduced in any country without certain courtesies that we can adapt to a particular country’s format, along with our hospitality guide lines.
This can be supplied on disk as a PowerPoint presentation of the philosophy behind the concept and how you should put this across to your staff. Training and re-training is the only method that we find works consistently.
Selection of forms and guidelines
If you’re looking for forms or formats for information, new forms and systems for the operation to make it tighter, forms for front of house, back of house, housekeeping, kitchens, etc., we can supply all of these and more.
Budget formats for small or large setups are available, as letters or in room guest room information.
Room compendiums and menus can be prepared especially for your operation.
